Intake Questionnaire

2 Hour CX Mapping Session

Implementation Roadmap

Recording of our session

We kick off with an intake form where I assess your current customer experience setup based on the info you supplied on the intake form. This will be done prior to our Customer Journey Mapping Session where I will identify strengths, weaknesses, and opportunities for improvement.

This session will last up to 2 hours, where you will join me live, while l map out your complete journey your customers take, from first contact to post-purchase follow-up. This is an interactive session where I build out a 5 star, client journey for your business. This detailed map will highlight critical touchpoints and areas for potential enhancement.

For those of you who like to DIY your projects yourself or have a team member that can implement your workflows for you. I will supply you with an Implementation Roadmap on how to setup your workflows in a tool like Dubsado, which is essentially a next steps guide to implement your customer journey map that I have created for you into your business. 

It will also include a copy of the materials created that I mapped out uniquely for your business, together with the recording of our mapping session as well as providing you with a comprehensive list of assets that you will need ahead of implementing.